Studies shows that 90% of messages are read within 3 minutes, this is clearly showing how time sensitive and real time communications have become critical to business today.
Companies can benefit greatly from simple tools, like email plug-in application that allows users to access contacts without opening separate applications and be able click-to-call, click-to-SMS, click-to-IM (instant message) directly from their email applications. This is a very effective way to increase productivity and to decrease cost, especially if integrating with 3rd party internet calls providers.
Conferencing is also becoming the cornerstone of the real time communication. You will want to check the sound quality of the speaker on the desk phone as well as the microphone to ensure that your conference calls are audible for you and your participants (wideband audio, noise cancellation etc.) This is very important when you have frequent and multiple daily business conference calls.
In addition, surveys have shown that many company employees keep a paper directory document and use it everytime they want to call someone in their company. By the simple fact to integrate a directory in the telephone system and to provide a “call by name” feature, it will provide great improvement on daily productivity.