NEW. Genesys contact center solution also on the rent (for 5 and more agent seats)
Contact center is the key of success for companies with large incoming and outcoming customer request number (calls, emails, web applications etc.). Contact center solutions can help company to manage all customer interactions, using the one multimedia customer service platform, so helping to improve customer satisfaction and increase the company's income. Adventus Solutions specialists helping customers to release the contact center projects from A to Z for more than 15 years. We implement Genesys platform which is a global multi-media contact center solutions leader and pioneer of several innovations. Almost all major banks in Baltic and Scandinavian region has chosen Genesys for their corporate contact center platform.
A single platform for all business contact channels
Genesys contact center platform:
The multimedia platform that combines all possible customer contact channels, the statistical and management tools, call recording, knowledge center
Combines the usual voice and digital customer service channels - calls, e-mail, sms, chat, social networks with the recent innovations - chatbots and artificial intelligence, mobile applications, web co-browsing, web callback, web-call-through, marketing campaigns, outbound etc.
Adapted for several industries and suitable for contact centers, starting with 5 agent seats
Available for the implementation on-premises as well as in the cloud or in hybrid form
Integrates with your existing IT and PBX infrastructure
Using Genesys clients benefit from the world's leading technology for contact centers - skill-based routing; customer self-service (IVR) options; voice, word and context recognition options, reply template library and other tools. Agent workforce planning tool, real-time and historical statistics etc. Platform is based on a unique and versatile customer demand (interactions) routing engine.
Genesys contact center solution is open SIP communications platform where all the components are from the same manufacturer, with guaranteed compatibility, with common vision and common technical support. Platform helps company to optimize costs and achieve a high level of service for each customer contact channel. The platform is available for the implementation of the company (on-premises) as well as in the cloud or in hybrid form.
Genesys single platform combines all possible contact channels, providing management and analytics tools: